Privacy Policy

About Dermair

Dermair ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, submit an enquiry, book an appointment, or receive treatment from us.

Information We Collect
 

We may collect and process:

• Name

• Email address

• Telephone number

• Date of birth

• Appointment and consultation information

• Medical history and health information relevant to your treatment

• Treatment records, photographs and clinical notes (where applicable)

• Payment and billing information

• Website usage information collected through cookies and analytics

How We Use Your Information

We use your information to:

• Respond to enquiries

• Schedule and manage appointments

• Provide dermatology and aesthetic treatments

• Maintain medical records

• Process payments

• Communicate appointment reminders and follow-up care

• Improve our services and website

• Meet legal, regulatory and insurance obligations
   

Legal Basis for Processing

We process personal information under one or more of the following lawful bases:

• Your consent

• Performance of a contract for services

• Compliance with legal obligations

• Legitimate business interests

• Provision of healthcare services

Where health information is collected, we process this special category data in accordance with UK GDPR requirements applicable to healthcare providers.

Sharing Your Information

We do not sell your personal information.

We may share your information with:

• Healthcare professionals involved in your care

• Secure booking and practice management providers

• Payment processing providers

• Professional advisers, insurers, or regulators where required

• Law enforcement or government authorities when legally required

All third-party providers are required to protect your information and process it lawfully.
 

Data Security

We take appropriate technical and organisational measures to protect your information from unauthorised access, loss, misuse or disclosure. Sensitive medical information is stored securely and access is restricted to authorised personnel only.

How Long We Keep Information

We retain information only for as long as necessary to:

• Provide healthcare services

• Meet legal and regulatory requirements

• Resolve disputes

• Maintain business records

Medical records may be retained for extended periods where required by healthcare regulations and professional standards.

Your Rights

Under UK GDPR, you have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of information where legally permitted

• Restrict processing

• Object to certain processing activities

• Request transfer of your data

• Withdraw consent where consent is the legal basis for processing

You may also lodge a complaint with the Information Commissioner's Office (ICO).

Cookies

Our website may use cookies and analytics technologies to improve website functionality and understand visitor behaviour. You can manage cookie preferences through your browser settings.

Cancellation & Deposit
A deposit may be required to secure your appointment and will be deducted from the cost of your treatment. We kindly request at least 24 hours' notice for any cancellations or rescheduling. Appointments cancelled with less than 24 hours' notice, or missed without notice, may result in the loss of the deposit or incur a cancellation fee. This policy helps us manage appointment availability and provide the highest level of care to all patients.
 

Contact Us

For privacy-related enquiries, please contact:

Dermair
Email: hello@dermair.co.uk
Website: www.dermair.co.uk